See a water issue? Let us know.
For urgent issues, please call the numbers:
Customer Service
After-Hours Emergency Line
Business Hours
8:30am-4:30pm
Report a problem
Service Interruptions
Planned works
- If planned works require a temporary service interruption, Cayman Water will notify affected customers in advance through our web portal.
- Planned works may include routine maintenance, system upgrades, or infrastructure improvements.
Tips for customers:
- Sign up for email or SMS alerts for timely notifications
- Contact our office at 945-4277 or email us at Service@caymanwater.com
Emergency works
- Emergency works are unplanned interruptions caused by issues such as mainline breaks or other urgent system repairs
- These events may not always allow sufficient time to notify customers.
What to know:
- Cayman Water works quickly to restore service.
- Real-time updates are provided on our web portal.
After a service interruption
- Once planned or emergency works are completed, normal service will resume.
- Customers may notice air bubbles or sediment in the water, caused by air trapped in the pipes during repairs.
How to clear your water:
Run your outside hose or cold-water tap for 3-5 minutes until the water clears.
Important tips:
- Avoid using hot water until your cold water is clear.
- If cloudiness persists after flushing, contact Cayman Water for assistance.
- Sediment or air bubbles are normal after maintenance and pose no health risk.
