Pay Your Cayman Water Bill
To pay online, log in to your Cayman Water MyAccount or register for an account.
If logging in for the first time after September 15 – please reset your password by clicking on the “Password Recovery” button on the login page.
Choose how you would like to pay your Cayman Water bill
Pay online
Pay your water bill securely through the Cayman Water MyAccount portal.
- Debit and credit cards are accepted
- Available anytime
- Fastest and most convenient option
Important: You must be registered in MyAccount to pay online.
Pay in person
Bills may be paid at the Cayman Water office using cash, check, or debit/credit card.
Location:
Regatta Office Park (formerly SafeHaven), Windward 3, 4th Floor West Bay Road, Grand Cayman
Office Hours:
8:30 AM – 4:30 PM, Monday–Friday
Closed on Public Holidays
Payment Drop-Checks Only:
Payments made via Dropbox after 4pm will be processed the next business day.
The cash office is located on the fourth floor of the Windward 3 building and is open from 8:30 AM to 4:30 PM, Monday through Friday.
A payment drop box is also located at the cash office and payments may be dropped off anytime.
Pay at local banks
Bills may also be paid at the following local retail banks:
- Butterfield Bank
- Cayman National Bank
- First Caribbean
- Royal Bank of Canada
- Scotiabank
Please allow a minimum of 2-3 business days for processing
Pay by mail
Bills may be paid by post using check only.
Please do not mail cash.
Address:
P.O Box 1114, Grand Cayman KY1-1102 Cayman Islands
Payments will be processed once received by Cayman water, please mail your payments well in advance of the due date to avoid incurring late fees or service interruptions.
Please note that failure to receive a bill does not release you from responsibility for payment. If you are not receiving your bill, contact our Customer Service Department at (345) 945-4277 or email Service@caymanwater.com
Standing Order Payments
Standing Order (Debit/Credit Card): Available
Please contact Cayman Water Customer Service to set up this payment method.
Standing Order (Direct Debit): Not available
Direct debit payments are not currently supported.
Frequently Asked Questions
How to pay your bill questions
Yes. Customers can register in our customer portal and pay online at myaccount.caymanwater.com.
Cayman Water bills may be paid by cash, check or credit/debit cards at the Cayman Water offices located in the Regatta Office Park (formerly SafeHaven) on the West Bay Road.
(The cash office is located on the fourth floor of the Windward 3 building and is open from 8:30 AM to 4:30 PM, Monday through Friday. A payment drop box is also located at the cash office and payments may be dropped off anytime.)
Bills may also be paid at all local retail banks including Butterfield Bank, Cayman National Bank, First Caribbean, Royal Bank of Canada, and Scotiabank.
Yes. Bills may be paid by post by check only. Please do not mail cash.
Yes. Debit/Credit cards are a valid form of payment in the MyAccount customer portal, in person at the Cayman Water office, or via phone.
Yes. Bills may be paid by Standing Order using debit/credit cards. Please call or visit Cayman Water Customer Service to set up this payment method.
No. Currently, direct debits are not available as a payment option for Cayman Water bills
Yes. Click here to read about Cayman Water’s Late Payment Policy.
Late Payment Policy
Yes. Cayman Water (CW) charges customers 1.5% interest per month on any amounts that are past due. This policy took effect on February 28, 2018.
No, provided payments under the special payment arrangement are kept current. Interest will not be charged if payments are made on time.
If a payment under the arrangement is late, a 1.5% late payment penalty will be charged.
No. The payment due date remains the 27th of every month.
Interest charges are processed once a month, 21 days after the bill issue date.
